IT HelpDesk


We now have the Academic Technology HelpDesk in operation to support issues related to instructional and classroom technology. HelpDesk is available at HelpDesk@CCAurora.edu or (303) 340-7539, in room A201B.

 

Our HelpDesk staff is available during the following schedule:

Monday through Thursday                        8:00am – 7:00pm

Friday                                                         8:00am – 5:00pm

 

The HelpDesk will provide a variety of services:

  • Create accounts and reset passwords for both faculty and students. 
  • Troubleshoot account problems
  • Set up email accounts for Adjunct Instructors
  • Set up Voicemail Accounts and reset Voicemail passwords for Adjunct Instructors
  • Address general system login issues
  • Provide basic telephone troubleshooting / support for classroom technology
  • HelpDesk staff will forward issues that cannot be easily resolved to the IT department via the Work Order system.
    •
  • HelpDesk cannot honor requests for password resets from a student's   personal E-mail or phone call as we are unable to verify the identity of the requestor.
  • Be sure to include with requests the name, S#, and date of birth for students, or name, S#, and cca\username for faculty. 


We've got handouts to help you with Blackboard Vista, figure out the CCA login, and more. Check out the expanded FAQ.


Helpdesk generally cannot troubleshoot Blackboard Vista beyond a basic level. If you need help with your course, or your students need assistance logging in, contact our Vista Specialist Mike Bleacher at michael.bleacher@ccaurora.edu or (303) 340-7320.
 

updated 1/27/07