IT HelpDesk
We now have the Academic Technology HelpDesk in operation to support issues related to instructional and classroom technology. HelpDesk is available at HelpDesk@CCAurora.edu or (303) 340-7539, in room A201B.
Our HelpDesk staff is available during the following schedule:
Monday through Thursday 8:00am – 7:00pm
Friday 8:00am – 5:00pm
The HelpDesk will provide a variety of services:
- Create accounts and reset passwords for both faculty and students.
- Troubleshoot account problems
- Set up email accounts for Adjunct Instructors
- Set up Voicemail Accounts and reset Voicemail passwords for Adjunct Instructors
- Address general system login issues
- Provide basic telephone troubleshooting / support for classroom technology
- HelpDesk staff will forward issues that cannot be easily resolved to the IT department via the Work Order system.
- HelpDesk cannot honor requests for password resets from a student's personal E-mail or phone call as we are unable to verify the identity of the requestor.
- Be sure to include with requests the name, S#, and date of birth for students, or name, S#, and cca\username for faculty.

We've got handouts to help you with Blackboard Vista, figure
out the CCA login, and more. Check out the expanded FAQ.
Helpdesk generally cannot
troubleshoot
beyond a basic level. If you need help with your course, or your students need assistance logging in, contact
our Vista Specialist Mike
Bleacher at michael.bleacher@ccaurora.edu
or (303) 340-7320.
updated 1/27/07